How long does it take to deliver the order?

How long does it take to deliver the order?

Most orders are delivered within 1-3 working days. For larger orders or seasonal peak periods, delivery is
It can take 3-5 working days.

What payment methods are available?

Our webshop also offers credit card payment, bank transfer and cash on delivery (where applicable).

What is the minimum order quantity?

The minimum order quantity depends on the product, but in most cases 1 pallet is the smallest order unit. This ensures safe transport and efficient logistics.

One pallet usually 60-70 bags pellets (approx. 900-1050 kg), but this may depend on the type of product and packaging.

If you would like to order a smaller quantity, please contact us, because in some cases unique solution we can also offer.

📩 If you have any questions, contact us using one of the contact details below and we'll help you find the best solution.

Which pellets should I choose for home heating?

For domestic use, low ash, high calorific value premium wood pellets are generally recommended. If
unsure, our customer service will help you choose.

What is the difference between briquettes and pellets?

Pellets are a smaller-grained fuel, ideal for automatic boilers. Briquettes are denser, burn more slowly and
is often chosen for a fireplace or a mixed-fuel appliance.

Is there a personal pick-up?

The possibility of personal collection varies from one location to another. Please check with our customer service before ordering.

What should I do if the parcel arrives damaged?

Please check the package on receipt. In case of damage, take a photo and let us know within 24 hours
to take swift action.

Can I return the product?

Yes, in accordance with the legislation in force, the product can be returned. For details, see the Return conditions page
you will find.